Returns are only accepted up to 30 days of receiving your order. Returns are only accepted in new/unused condition unless the product received was damaged/defective or materially different from the order description. In all other cases the original and return shipping charges are also borne by buyer. Re stocking fee may also be applicable.
In order to receive proper credit on your return, please contact us for a Return Authorization. Once you receive a Return Authorization via email all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Please Note:
- 1) We do not accept returns on Sports related autographed Memorabilia and Collectibles or on any custom made items such as any customized car mats or children’s furniture.
- 2) We do not accept returns on any Shavers, Personal Care items, or Intimate products that have been used.
- 3) We do not accept returns on any Software, Video Games, Computer Parts, or Laptop/PC's.
- 4) We do not accept returns on any Costumes purchased from Aug. 1 until Oct 30.
Delivery and Shortage or Damaged Shipments:
- 1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 1 days of receipt of the item to let us know about shortage and or shipping damage, we will not be able to refund you.
- 2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery.
- 3) If you find concealed damage, save the carton and packaging material. Call or email our customer service department immediately. Subject to return policy we gladly accept returns.